Returns & Refunds

Changed your mind?

Outside a legal cancellation or return right, we cannot accept returns for an incorrect colour choice, excess yarn or a project you no longer wish to complete. Please check the yarn weight, quantity and dye lot before purchasing.

Online purchases

For eligible online purchases, you may cancel without giving a reason within seven calendar days after receiving your goods. Let us know within this period so we can arrange the return.

You pay only the direct cost of returning the goods. No cancellation or restocking fee applies. Payments covered by the cancellation will be refunded in full within 30 days of cancellation.

Statutory exceptions apply, including genuinely personalised goods, goods made to your specifications, and books or magazines. These exceptions do not remove your rights if goods are faulty or incorrectly supplied.

Faulty or incorrect items

If goods fail to meet the Consumer Protection Act’s quality requirements, you may return them within six months of delivery at our risk and expense, without a penalty. You may choose a repair, replacement or refund as provided by the Act. We may inspect the item to assess the reported problem.

If you receive the wrong item or an item damaged in transit, please contact us promptly. We will arrange the remedy required by law. Other qualifying return rights, including goods unsuitable for a specific purpose disclosed before purchase, also apply.

Looking after your yarn

We do not cover damage caused by misuse, incorrect washing, poor storage or alterations. A particular defect clearly disclosed and knowingly accepted before purchase cannot itself be the reason for a refund.

If you notice a problem, stop using the item and keep any labels and packaging available. Original packaging is not required for a valid faulty-goods claim. Opening or winding yarn does not automatically remove your legal rights, and sale items retain their statutory protection.